Return & Refund Policy
Effective Date: 29/08/2025
At GiftnFeel, we want every gifting experience to be joyful and worry-free. While we strive to deliver only the best products, we understand that there may be occasions when a return or refund is necessary. This Return & Refund Policy outlines the terms under which returns are accepted, and how refunds are processed. By placing an order on our website, you agree to the conditions described here. We encourage all customers to read this policy before making a purchase to understand the eligibility criteria, timelines, and procedures. Our goal is to make returns as simple and transparent as possible while protecting the quality standards we uphold. If you have any questions or concerns regarding your order, our customer support team is always ready to assist you. You can contact us at support@giftnfeel.com, and we will do our best to resolve the issue promptly and fairly.
Eligibility for Returns
We accept returns for eligible products within 7 days of delivery. To qualify, the item must be unused, in its original packaging, and in the same condition as when received. Items that show signs of use, damage, or alteration may not be eligible for return. Personalized or custom-made products are non-returnable, unless they arrive damaged, defective, or incorrect. We advise all customers to review their order details carefully before confirming a purchase, especially when entering names or custom messages.
If an item arrives damaged or the wrong item is sent, customers must contact us within 48 hours of delivery with photos as evidence. Please note that return shipping charges are the responsibility of the customer unless the return is due to an error on our part. Items returned without prior approval may not be accepted. To initiate a return, please email our team with your order number and reason for the return.
Refunds Process
Once a returned item is received and inspected, we will notify you of the status of your refund. If the return is approved, a full or partial refund will be credited to your original method of payment within 5–7 business days. Please note that original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong item sent or damaged product).
In cases where only part of the order is returned, you may receive a partial refund based on the items returned. Refunds may take additional time to reflect in your bank account, depending on your payment provider. If your refund is delayed beyond the expected time, we recommend contacting your bank first before reaching out to us.
Damaged or Incorrect Items
We take great care to ensure every order is carefully packed and arrives in excellent condition. However, if you receive a damaged or incorrect product, we sincerely apologize for the inconvenience. In such cases, please contact us within 48 hours of receiving your order. Include your order number, a clear description of the issue, and photographs of the item and packaging, if possible.
Our team will assess the situation and offer a suitable resolution, which may include a replacement, store credit, or full refund. Items damaged due to mishandling after delivery, accidental misuse, or general wear and tear are not eligible for return or refund. For any replacements, shipping charges are covered by us. We reserve the right to determine the appropriate remedy for each case.
Your satisfaction is important to us, and we are committed to resolving any issues quickly and fairly.
Contact & Policy Changes
If you have questions regarding returns, refunds, or the status of your order, please contact our customer care team at support@giftnfeel.com. We’re available [insert business hours or days] to assist you.
We value transparency and customer trust, which is why we aim to handle each return request with care and fairness. Please ensure you read and understand this policy before initiating any return, as submitting a request indicates agreement with the terms listed here.
GiftnFeel reserves the right to update or revise this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are made constitutes your acceptance of those changes. We recommend reviewing this policy periodically to stay informed.
Thank you for shopping with GiftnFeel — we appreciate your trust and aim to make every gifting moment special.